Privacy Policy
When you use our services, you trust us with your information. We're committed to keeping that trust, working to protect your information and being transparent about the data we collect and how we use it.
This Privacy Policy aims to help you understand the types of information we collect, why we collect it, and how you can manage, export, and delete your information.
About Us
In this Privacy Policy, 'we', 'us', or 'our' refers to Fair Recovery Pty Ltd, registered in Australia (ABN 41 602 136 934 and ACN 602 136 934), with our registered office at:
77 Willarong Road, Caringbah, NSW 2229
Our commitment to privacy is in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy outlines our practices for safeguarding your personal information.
Your Personal Information
Providing personal information is not mandatory, but it may affect your ability to use our site or services. We collect information to deliver and improve our services, including:
Identity and Contact Details: Names, addresses, email addresses, phone numbers, dates of birth, and gender.
Financial Information: Details about financial products, lender details, and account numbers.
Location and Technical Data: IP addresses, device information, and browsing history through our website.
Your information may be collected directly from you or through third parties.
Use of Your Information
We use your information to verify your identity, assess and manage claims, communicate with you, comply with legal obligations, and improve our services. We may also use your information for direct marketing, with options for you to opt-out.
Sharing Information with Third Parties
Your information may be shared with employees, financial institutions, and data processors, including those outside Australia. We take steps to ensure these parties protect your information.
Data Security
We store data securely, using systems like Microsoft Office 365, with data stored in Australia and the USA. For more details, refer to the Microsoft Privacy Policy linked on our website.
Cookies and Tracking
Our site uses cookies and web beacons to enhance your experience and for marketing purposes. You have control over your cookie preferences and can opt-out at any time.
Accessing and Updating Your Information
You can request access to or correction of your personal information by contacting us. We aim to provide requested information within 30 days, subject to identity verification.
Complaints
If you have concerns about your privacy, please contact us directly to resolve the issue. We are committed to you and delivering you the best possible service that we can.
Alternatively, complaints can be directed to the OAIC or AFCA directly.
Changes to Our Privacy Policy
We may update this policy to reflect changes in our practices or legal obligations. We encourage you to review our policy regularly on our website.
Contact Us
For questions or notices, please contact us via our website, via email at hello@fairrecovery.com.au, or write to Fair Recovery Pty Ltd at our registered address above.